The J.D. Power U.S. Home Insurance Study examines overall customer satisfaction with two distinct personal insurance product lines: homeowners and renters. The study also takes a deep dive into bundled and non-bundled customers to examine emerging retention issues and how insurers can safeguard their most highly sought-after and valuable customers.
Benefits
Why subscribe?
A subscription to this study will help you identify and leverage key drivers of home and renter insurance satisfaction among customers in the United States. You’ll receive competitive benchmarks, data-driven intelligence, and actionable insights you can leverage to improve your products, services, and brand image.
Experiences Explored
The study examines overall customer satisfaction with homeowners and renters insurance based on performance across seven dimensions:
- Digital Channels
- Ease of Doing Business
- People
- Price for Coverage
- Problem Resolution
- Product/Coverage Offerings
- Trust
Key Dates
Press Release & Award Information
J.D. Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the J.D. Power Awards Program, which requires subscribing to the study as a prerequisite. Learn More
Read the latest press release:
U.S. Home Insurance Study Press Release
See how our Awards make an impact:
U.S. Home Insurance Study Award Information
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a J.D. Power Performance Report, a customized, client-commissioned report that highlights this above-average performance. Learn More
Profiled Brands
2024 Brands Targeted to be Profiled
Final profiled list available upon study publication
HOMEOWNERS
- AIG
- Allstate
- American Family
- Amica
- Automobile Club Group (AAA)
- Automobile Club of Southern California (AAA)
- Auto-Owners Insurance
- Chubb
- COUNTRY Financial
- CSAA Insurance Group (AAA)
- Erie Insurance
- Farmers
- Homesite
- Liberty Mutual
- Mercury
- National General
- Nationwide
- Progressive Home
- PURE Insurance^
- Safeco
- State Farm
- The Hanover
- The Hartford
- Travelers
- USAA^
RENTERS
- Allstate
- American Family
- Amica
- Automobile Club of Southern California (AAA)
- CSAA Insurance Group (AAA)
- Erie Insurance
- Farmers
- Lemonade
- Liberty Mutual
- Nationwide
- Progressive Home
- Safeco
- State Farm
- The Hartford
- Travelers
- USAA^
^Brand is not rank eligible because it does not meet study award criteria.
2025 Brands Targeted to be Profiled
Final profiled list available upon study publication
HOMEOWNERS
- Allstate
- American Family
- Amica
- Automobile Club Group (AAA)
- Automobile Club of Southern California (AAA)
- Auto-Owners Insurance
- Chubb
- Cincinnati Insurance
- COUNTRY Financial
- CSAA Insurance Group (AAA)
- Erie Insurance
- Farm Bureau Financial Services
- Farmers
- Foremost
- Frontline Insurance
- Homesite
- Liberty Mutual
- Mercury
- National General
- Nationwide
- Progressive Home
- PURE Insurance^
- Safeco
- State Farm
- The Hanover
- The Hartford
- Tower Hill Insurance
- Travelers
- Universal Direct
- USAA^
RENTERS
- Allstate
- American Family
- Amica
- Automobile Club of Southern California (AAA)
- Auto-Owners Insurance
- CSAA Insurance Group (AAA)
- Erie Insurance
- Farmers
- Lemonade
- Liberty Mutual
- National General
- Nationwide
- Progressive Home
- Safeco
- State Farm
- The Hartford
- Travelers
- USAA^
^Brand is not rank eligible because it does not meet study award criteria.
(Updated 6/11/2024)
Make decisions with confidence
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Insurance Insights
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