The J.D. Power Digital Banking & Credit Card Satisfaction StudiesSM explore adoption and satisfaction with the digital channels of leading banks and credit card issuers. There are four studies to choose from:
- Banking Mobile App Satisfaction Study
- Banking Online Satisfaction Study
- Credit Card Mobile App Satisfaction Study
- Credit Card Online Satisfaction Study
Available in the U.S. and Canada.
Benefits
Why subscribe?
Explore adoption and satisfaction with the features and content of leading financial institutions’ online properties and identify what drives best-in-class online customer experience. The studies provide critical benchmarking information and qualitative feedback on online experiences based on nearly 6,800 customer responses.
Experiences Explored
Customers surveyed in this analysis answer questions about:
- Information/Content
- Navigation
- Visual Appeal
- Speed
- Awareness/usage of key features
Key Dates
2024 U.S. Key Study Dates
2024 Canada Key Study Dates
Press Release & Award Information
J.D. Power will issue a national press release that will highlight key findings and trends from the stud(ies) and includes top-to-bottom rankings of the brands in the study that meet J.D. Power’s predetermined research criteria. The brand(s) that ranks highest in each of the segments profiled and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.
Read the latest press release:
U.S. Digital Banking and Credit Card Studies Platform
Canada Digital Banking and Credit Card Studies Platform
See how our Awards make an impact.
U.S. Banking and Credit Card Digital Platform Studies Award Information
Canada Banking and Credit Card Digital Platform Studies Award Information
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a J.D. Power Performance Report, a customized, client-commissioned report that highlights this above-average performance. Learn More
Make decisions with confidence.
Subscribers to this study have full access to benchmark reporting, competitor analysis, and more with PowerSource.
Profiled Brands
Brands are listed according to their award segment. Subscribers will receive access to data for all profiled banks respective to the subscription agreement. U.S. and Canadian studies are sold separately.
2024 Banking Online Satisfaction Study Profiled Brands
U.S. – National
- Chase
- Bank of America
- Capital One
- Citi
- PNC
- TD Bank
- Truist
- U.S. Bank
- Wells Fargo
U.S. – Regional
- Bank of the West
- BMO
- Citizens Bank
- Comerica Bank
- Fifth Third Bank
- First Citizens Bank
- First Horizon Bank
- Huntington
- KeyBank
- M&T Bank
- Regions Bank
- Santander
- Union Bank
- USAA*
*Profiled but not ranked.
Canada
- BMO Bank of Montreal
- CIBC
- RBC Royal Bank
- Scotiabank
- TD Canada Trust
2024 Banking Mobile App Satisfaction Study Profiled Brands
U.S. – National
- Bank of America
- Capital One
- Chase
- Citi
- PNC
- TD Bank
- Truist
- U.S. Bank
- Wells Fargo
U.S. – Regional
- Bank of the West
- BMO Harris Bank
- Citizens Bank
- Comerica Bank
- Fifth Third Bank
- First Citizens Bank
- First Horizon Bank
- Huntington
- KeyBank
- M&T Bank
- Regions Bank
- Santander
- Union Bank
- USAA*
*Profiled but not ranked.
Canada
- BMO Bank of Montreal
- CIBC
- RBC Royal Bank
- Scotiabank
- TD Canada Trust
2024 Credit Card Online Satisfaction Study Profiled Brands
U.S.
- American Express
- Bank of America
- Barclays
- Capital One
- Chase
- Citi
- Credit One Bank
- Discover
- Synchrony Bank
- U.S. Bank
- USAA*
- Wells Fargo
*Profiled but not ranked.
Canada
- American Express
- BMO Bank of Montreal
- Canadian Tire
- Capital One
- CIBC
- Desjardins
- Duo Bank
- MBNA
- National Bank of Canada
- PC Financial
- RBC Royal Bank
- Scotiabank
- Tangerine Bank
- TD Canada Trust
2023 Credit Card Mobile App Satisfaction Study Profiled Brands
U.S. and Canada Studies are sold separately.
U.S.
- American Express
- Bank of America
- Barclays
- Capital One
- Chase
- Citi
- Credit One Bank
- Discover
- Synchrony Bank
- U.S. Bank
- USAA*
- Wells Fargo
*Profiled but not ranked.
Canada
- •American Express
- BMO Bank of Montreal
- Canadian Tire
- Capital One
- CIBC
- Desjardins
- Duo Bank
- MBNA
- National Bank of Canada
- PC Financial
- RBC Royal Bank
- Scotiabank
- Tangerine Bank
- TD Canada Trust
J.D. Power Solutions
Deep Dives
An enhancement to our syndicated studies that allows your company to field additional surveys using a sample that is provided by your company.
Action Planning Workshop
Translate data and insights from J.D. Power studies into meaningful performance improvement with workshop sessions focused on defined business lines or functional areas.
Certification Programs
Showcase your commitment to digital excellence with Mobile App and Website Certification.
