Gain Insight on Consumer Credit Card Satisfaction
The J.D. Power U.S. Credit Card Satisfaction Study is the most comprehensive, independent survey of credit cardholders available. This study was created to help consumers and issuers understand and act upon the satisfaction ratings of the largest brands in the market. The study sets a quality benchmark for personal card issuers and provides a thorough understanding of the needs, expectations, and desires of today’s customers at both the brand and product levels.
Why subscribe?
A subscription to this study will help you identify and leverage key drivers of credit card satisfaction among customers in the United States. You’ll also receive actionable insights about improving your products, services, and brand image using actionable insights and data-driven decision support.
Experiences Explored
Customers surveyed in this analysis answer questions such as:
- Satisfaction with Credit Card Terms, Rewards, Benefits and Services
- Key Moments satisfaction with problem resolution, card activation, card replacement, and fraud handling
- Customer Interaction
- Economic Outlook
- Current Events & Market Conditions
- Financial Health
Key Dates
Press Release & Award Information
J.D. Power will issue a national press release that will highlight key findings and trends from the stud(ies) and includes top-to-bottom rankings of the brands in the study that meet J.D. Power’s predetermined research criteria. The brand(s) that ranks highest in each of the segments profiled and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.
Read our latest press release
U.S. Credit Card Satisfaction Study Press Release
CA Credit Card Satisfaction Study Press Release
See how our Awards make an impact.
U.S. Credit Card Satisfaction Study Award Information
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a J.D. Power Performance Report, a customized, client-commissioned report that highlights this above-average performance. Learn More
Profiled Brands
In addition to a bank-brand issuer award, there are five card award segments, which include, Bank Issued Credit Cards with Rewards – No Annual Fees, Bank Issued Credit Cards with Rewards – Annual Fees, Bank Issued Credit Cards – No Rewards or Annual Fees, Co-Branded Airline Credit Cards, Co-Branded Credit Cards – No Annual Fee
2024 U.S. Profiled Brands
Issuer
- American Express
- Bank of America
- Bank of the West
- Barclays
- Capital One
- Chase
- Citi
- Credit One Bank
- Discover
- Fifth Third
- FNBO
- Goldman Sachs
- Merrick Bank
- Navy Federal Credit Union*
- PNC
- Premier Bankcard
- Synchrony Bank
- TD Bank
- Truist
- U.S. Bank
- USAA*
- Wells Fargo
*Profiled but not ranked
2024 CA Profiled Brands
Issuer
- American Express
- BMO
- Canadian Tire
- Capital One
- CIBC
- Desjardins
- Fairstone Bank
- MBNA
- National Bank of Canada
- PC Financial
- RBC
- Scotiabank
- Tangerine Bank
- TD Canada Trust
2025 U.S Credit Card
Issuer
- American Express
- Bank of America
- Barclays
- Capital One
- Chase
- Citi
- Credit One Bank
- Discover
- Fifth Third
- FNBO
- Goldman Sachs
- Merrick Bank
- Navy Federal Credit Union
- PNC
- Premier Bankcard
- Synchrony Bank
- TD Bank
- Truist
- U.S. Bank
- USAA
- Wells Fargo
J.D. Power Solutions
Deep Dives
An enhancement to our syndicated studies that allows your company to field additional surveys using a sample that is provided by your company.
Action Planning Workshop
Translate data and insights from J.D. Power studies into meaningful performance improvement with workshop sessions focused on defined business lines or functional areas.
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